Human resources management Case Study Example | Topics and Well Written Essays - 2000 words

charitable resources management - Case Study ExampleIn higher developing countries like China, customers are confront late deliveries and bad services because of the dealers. Apart from few verified dealers, majority of others are inefficient and unequal to(p) of proper servicing. As a result, high end customers often get distraught due to these lazy and inefficient deals. Considering the current issues in China as the foundation, the case study will evaluate the arrangement and milestones achieved by Benz in China. Then the case will move on to describe the incidences which led to the boilers suit decrease of sales performance in China (Barchan, 1999). The evaluation of experiences and evidences and analysis of the case will range to various future strategies. These strategies as well as those selected for the long term growth and development of the locomote company will in addition be discussed. Behind the Scenes The Firm Mercedes-Benz is a German brand cognise for its hi gh quality motor vehicles for business and private customers. Their era started in the year 1886 when Karl Benz created the first petrol-powered motorcar. right wing now Mercedes-Benz is an international company with factories all around the globe and employs more than 100 000 people. The company is also involved in providing associated primary services. It is currently headquartered in Stuttgart, Germany. The company is famous for its sports and lifestyles vehicles. The formation provides a encouraging work environment for its employees. In order to ensure that, employees consider the brand as best train to work, the company engages in various developmental programmes, performance appraisals, insurance and health care benefits programmes, outdoor activities tec. macrocosm in automotive sector, the overall organizational structure of Benz is complex. A separate team handles every portion around the globe. Constant communication is required between the marketing and production team. Thus, overall structure of the organization can be considered as lateral and open. Section 2 The Story The year 2012 proved to be bad year for Mercedes Benz. The German carmaker slipped from numero uno to further to third position in the high life car segment. The performance in China had deteriorated further. In spite of the sharp increase in sales of luxury cars, Benz posted a meagre growth of 4 percent. Further research into the matter exposed cardinal critical factors. First was the poor quality of the cars. After complaints from consumers regarding faulty vehicle parts and hazardous interior(a) materials, the company had to recall many of its vehicles. Another issue which came into light was low quality of customer service. This was patent from the huge number of customer complaints posted over internet in the past two years. The later on sales service of the German car maker did not meet its expected brand image. node complaints were also found in case of imported Benz cars and the poor quality of the C and E partitioning Benz cars. As a result, the overall rating of Mercedes-Benz in customer service fell way beyond industry average. This was more so in case of China, where it fell below local Chinese brands such as Geely, Roewe and Chery. As the company failed to